Virgin Pulse does have data glitches from time to time (every 2 months approx) where points do not load. I assume it is when new updates are pushed live, but the bugs are relatively frequent compared to other apps. Aug 31, 2019 I would agree except Samsung health is also failing to connect to my fitness pal as well as virgin pulse. Uninstalling and reinstalling all apps has been fruitless and all permissions have otherwise been granted.

  1. Iphone Sync App
  2. Virgin Pulse Sync Not Working
  3. Virgin Pulse App Not Syncing
  4. Virgin Pulse Sync App Not Opening Video
  1. When you open the Virgin Pulse app, your steps will automatically sync. To manually process a step update, you can access your linked device under My Profile, Devices & Apps, My Devices & Apps, check to see that your device is linked. If it is not linked, set up the tracker under Browse Options.
  2. Does this mean apps like virgin pulse wont sync to s health now? Thats a reallly reallly big deal to a lot of people and will result in people not buying s health compatible step trackers. My job pays us to track steps using virgin pulse. If s health data doesnt sync to virgin pulse then my wife wont be buying the next gear watch.


As you know, Health and Activity data should sync automatically from your Apple Watch to the Activity app and Health app on your paired iPhone:

The following steps may help (I appreciate that you have already tried some of them):

If you are sharing an Apple ID with another user, then stop doing so.

  • For Activity tracking and reporting and various other features and services to work as intended, each person should each have a separate Apple ID and be signed in accordingly on their own devices.

If you have not yet done so, update your iPhone and Apple Watch with any available software updates, starting with your iPhone (begin by making a backup):

Iphone Sync App

On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

On your iPhone, in the Watch app, go to: My Watch > Privacy > check that both Fitness Tracking and Heart Rate are enabled.


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:

Virgin Pulse Sync Not Working

  • Close the Watch app, Activity app and Health app (if open) on your iPhone:
    • Double-click the Home button, then swipe up on each app preview to close the apps.
  • Turn both devices off together, then restart your iPhone first:

If you use your Apple Watch separately when tracking workouts, then, after your Apple Watch is brought back into Bluetooth range of your iPhone after a workout, check that your devices are reconnecting via Bluetooth:

If you have previously used any third-party fitness tracking, sleep tracking or heart rate monitoring apps:

  • Check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone.
AppCheck whether there is an active or paused session within any of them.

Virgin Pulse App Not Syncing

  • If there is, then end that session from within that app on your Apple Watch.
  • If in doubt, it may help to remove any such third-party apps from your Apple Watch, at least temporarily.

Virgin Pulse Sync App Not Opening Video

If the issue persists, unpair and re-pair your Apple Watch again:

  • The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
  • Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
  • If the issue persists, consider instead unpairing and setting it up as a new watch.

If the issue still persists, then it may next help to unpair your Apple Watch, make an encrypted back up of your iPhone, restore it to factory settings (with a fresh copy of iOS) and then re-pair your Apple Watch:

  • Unpair your Apple Watch via the Watch app, with your devices connected via Bluetooth:
  • Make an encrypted backup of your iPhone.
    • This is very important, in order to retain historic Health and Activity data.
    • iCloud backups are encrypted as standard.
    • When backing up using iTunes, backups are only encrypted if the option to 'Encrypt iPhone backup' has been selected:
  • Restore your iPhone to factory settings via iTunes on a computer:
  • Restore your iPhone from the encrypted backup:
  • Re-pair your Apple Watch, choosing to Restore from Backup or to set up as a new watch during set up:

Virgin pulse sync not working

If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

  • US: Apple Watch Service Answer Center - Apple Support
  • Elsewhere: Apple - Support

Jan 8, 2018 6:09 AM